Original review: April 21, 2019

I have installed Avast after malware got onto my computer, and I had to do a full restart of Windows 10. I already have Mcafee, which costs money just to protect you from a virus.>:( I shouldn't have to pay just to be protected. If the company believes in the customer and wants to actively be there for the customer, not just to get money, they would make this aspect free. I understand the other aspects, but you should be protected from malware on your computer. I was going to originally install Norton, because I've used that Anti-virus protection before, and, I like Norton, but I also know they make you pay, for literally everything, so I decided to try a new Anti-Virus. I found Avast upon my search. It looked good from the logo and the website.

Win7Pro Stuck at CTRL-ALT-DEL screen. System remains 'stuck' at this screen. I have tried a different keyboard (known good, works on other systems), but the system still does not recognize the keystrokes. Mouse cursor moves fine. The only recent difference is changing the AV client (previous Avast for Edu Endpoint, current Avast for. I installed Avast on an HP Laptop, ran the scan and it found a few things and suggested I run the boot time. Avast Boot Scan stuck - black screen. I immediately went to 'Safe Mode' then chose All programs,Selected Accessories then System Tools under which i chose System Restore then i back rolled my Installation to the previous Avast.

I installed it and immediately was impressed with the user-interface. When I got re-directed somehow to another website, it protected me immediately, and even buzzed letting me know. Not only that, it told me what drivers to update, (although I only have free version so I cannot install this), but I can install the drivers manually myself, now that I know what drivers to install. I also swear my computer was speedier since this app install! This protects me from what I need to be protected, without money-costing me, because they care about me, not just my money.

I just love this product so much! Everything is perfect with this! I am going to stick with this Anti-virus forever! I love this Anti-virus so much, that I decided I am going to upgrade so It'll install drivers for me and do lots more! This program has so many features versus Mcafee, (which I also have but won't do anything because not paid!), and so much more than what other virus-protection services have. It also has good Anti-virus tests to prove it! Thank you so much Avast, you have changed my life for the better. Definitely will recommend!!

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Hi, Sophia:

Thanks for your feedback and for choosing Avast for your security needs!

-Avast Team

I have Avast Premier, Cleanup and SecureLine. SecureLine is working normally. Premier and Cleanup have both been completely out of service for 2 days, starting April 3, 2019. Cleanup simply will not open. Trying to open Premier gets a black square on-screen that says, 'UI failed to load. This is embarrassing. Your protection is running, but the UI is having a really bad day.' Well, this is the 3rd day. What's happening with Avast? Can't find any news stories related to problems at Avast. Is it just me?

Hi, Gloria:

Thanks for reaching out! We'd recommend running a repair to try to resolve the issue. Instructions for this can be found in our website.

If this does not resolve the issue, please contact us privately with your name, Avast account information, and your preferred contact email address so we can work with you directly.

-Avast Team

I'm using free Avast Protection. Recently, Avast has interfered with my computer by replacing Adobe Reader with its Avast Browser for reading PDF files. It has made it impossible to use any other programmes for reading PDF files, preventing me for installing Adobe Reader again and actually making Adobe disappear as an option for reading PDF files. I wonder if it is the company's policy?

Hi, Pawel:

Thank you for reaching out! Our software would not have replaced your existing product with our browser without your permission. There would have been a option when installing our browser to include PDF documents. Please check your default programs list in Windows for the option to switch it back. If this does not resolve the issue, please contact us privately for further assistance and we'll be happy to help!

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-Avast Team

I've been using Avast FREE version for over 10 years, it help me block off harmful popups and ads, even a little suspicious connection they can handle it quickly and clean, virus scanning work really good and my computer is totally virus/malware/ransom free now. To those who rated 0.5, I'm pretty sure they are hired by other companies or are 'smart' people who get their laptop from Best Buy or Walmart.

Hi, Testa:

Thanks for being a loyal customer for more than a decade! We're thrilled to hear you've been pleased with our software's ability to keep you and your information safe!

-Avast Team

Since 2005 I have utilised Avast antivirus free version and later paid, and despite being free, it has protected my computer from virus, malware and recently stopped countless of ransomware attacks that have been going haywire on the Internet line in my area. Reading countless of the negative reviews of this program I can without a doubt say these people have no idea what they are doing, it surprises me they even know how to turn a computer on.

Avast unlike many other AV software I have tested, has successfully managed to isolate viruses and malware even in archived files surprisingly. Another astonishing feature with Avast subsequently missing from vast majority of other AV programs is customisation in the installer letting you decide exactly what you want included and what you want excluded.

Avast AV also gives you good control of settings, all the annoying features can be easily turned off, Avast has always had a good interface which really helps navigating through the various advanced features. Avast not only lets you quick scan but also do complete scans, Avast also includes a boot scan option which will scan your computer before Windows boots, extremely helpful in removing very dangerous threats.

Despite this, Avast will not compromise in safety even on the free version and will constantly give you offers on the paid variant, there no reason not to accept. Avast is also one of the extremely few that STILL supports Windows XP and Vista to this day letting you safely use older computers with Internet connection. As someone who still has to rely on old systems for crucial software support, this is a Godsent gift to not having to worry about ransomware attacking old systems thanks to Avast.

All my clients really like Avast except the annoying pop-up reminding them to buy the software but people having previously had their computers attacked by virus has never had issues after I installed Avast free Antivirus on their systems afterwards. It can without a doubt be said that Avast tops all charts in review sites for best protection, features, user friendliness, and excellent customer service willing to help. It is hard to understand why Avast themselves receive such harsh critique when they are just trying to help, but in reality there is no helping the helpless.

Hi, Johnnew:

Thanks for your feedback and for being an awesome Avast customer! We're thrilled to hear you've been pleased with our software!

-Avast Team

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Avast installed without permission from me and without knowing which is an automatic one star from me. They also force you to use their uninstall software instead of having control panel delete it. It constantly sent me notifications that I have a virus, I have done multiple full scans with Windows Defender and it said nothing. And I also got this in an Adobe Flash scam, so they paid people to put something I don't want on my computer and wasting my time.

Hi, Hunter:

Thanks for reaching out! We can assure you we would never install our software without your permission. There would have been a box to opt-out during the installation of your other program. If you have any additional questions, we would be happy to help you directly.

-Avast Team

I signed up for a free trial and within an hour, they had upgraded me to a full subscription and charged my card $86. I called and cancelled subscription they added without authorization and got my money back. Took a while. Then on August 13th, I got two (2) $86.59 charges back to back that came out of nowhere. I called and talked with someone I couldn't understand well, but was told one of the charges would be refunded. It hasn't happened yet. Disputing with bank and Avast. It's a slow process. When this gets taken care, I will cancel my card. I was actually asked if I wanted to cancel my subscription!!?? Do not trust them.

Hi, Monica:

Avast Full System Scan Stuck At 0 Faults

We apologize for the inconvenience and would like to investigate what happened and get this resolved for you! Please contact us privately with your full name, contact email address, the charges that were placed on your card, support ticket information (if you received an email), and the number you dialed so we can ensure you spoke with genuine Avast Support.

-Avast Team

This software (AVAST Antivirus) got sneaked in my PC under Trojan disguise with another software I had installed. So ironical to have an antivirus sneak in like a virus. If it's quality software, allow it speak for itself and do not go forcing installations on users.

Hi, Roman:

We'd like to learn what software you installed that also installed ours so we can help resolve any concerns you may have as well as ensure it was an approved software bundle (bundles always have a box that allows customers to decline installation). Please contact us privately with additional details as well as your contact information so we can work with you directly.

-Avast Team

First of all, I have never submitted a bad review, but this one is needed. I installed Avast Premier on 5 computers, based on the recommendation from my husband's firm's IT Department. It was on two home computers and three at our office. The problems started at the beginning. My 'computer guy' and I are now friends and he can pay rent for a year just from helping us fix issues with Avast.

Avast kept changing the network setting from 'private' to 'public' on our office computers every time a computer was updated or restarted. It took us FOREVER to figure this out. Lots of time and money. This is a problem because we couldn't share files or print to our printer. VERY FRUSTRATING. We had numerous other issues that were miraculously fixed when we disabled Avast. The latest problem was when Avast kept blocking my gmail account from syncing with Outlook. No emails would come into the Inbox or leave the Outbox. When I disabled Avast, after hours of trying everything else related to email accounts, it worked. I called tech support for help and to report this issue. Although the representative was very nice, he was not proficient with the Avast program. I had to walk him through several settings. After all this, I decided to uninstall Avast from all computers and explore using something else for virus protection.

This was the final straw. I subscribed to a three year subscription in March, so I have been dealing with problems for 5 months. I didn't expect a full refund but have been told NO refund. Seriously??? This company is one bad company that is out to prey on those that want virus protection and doesn't stand behind its product or care about the consumer. DON'T USE AVAST under any circumstances and stay away from this company.

Hi, B.K.:

Thanks for your feedback! We'd like to look into the issues you experienced as well as ensure you were speaking with genuine Avast Support. Please contact us privately with the number you dialed as well as any troubleshooting steps that were taken (repair/reinstall, etc), your full name, and your contact email address so we can help get this resolved for you.

-Avast Team

Once you download this virus, good luck in trying to get it off your computer. It doesn't provide you any protection, it just keeps offering you the products for purchase. Save yourself the trouble and don't download.

Avast Full System Scan Stuck At 0 Fault Lines

Hi, Melissa:

Thanks for reaching out! We'd like to help resolve any confusion. Our powerful core antivirus software is available in all our antivirus products and works nonstop to keep you safe from viruses, hackers, and much more! We do notify our customers of our other great features and products from time to time to assist in customizing our software to meet your specific needs. We'd be happy to help direct you to more details privately. Please let us know!

-Avast Team

I know this might sound like a silly question, but I am particularly caution when trying new things on my PC. I am on a 20 day free trial with the Avast Internet Security service.
I have noticed a feature called: 'Cleanup Premium' under the 'Performance' tab.
The contents it recommends to remove to improve the performance of my PC are: Junk Files, Redundant Apps, Inefficient System Settings and Obsolete Registry Entries.
My question is more about the Redundant Apps, Inefficient System Settings and Obsolete Registry Entries. Would deleting all of these things not harm my PC in any way?
I have posted screenshots of the Redundant Apps, Inefficient System Settings and Obsolete Registry Entries that Avast claims I should delete. Please look at these screenshots and tell me if its safe to go ahead with this because truth be told, my PC is quite slow:
blob:http://imgur.com/10e8e589-0b20-451d-a2ac-a27c93aa3cdf
blob:http://imgur.com/00c229cf-8e22-41a8-82eb-dbe84509a79e
blob:http://imgur.com/77ed965b-9cab-489a-9236-029468746762
Help would be greatly apperciated guys, please let me know if its safe for me to go ahead with this. Thank you.